Customer Experience Reviews

First, I need to say that I've NEVER used iron-on transfers, second, I'm 70, and third...from order to completion it was a very easy, rewarding & FUN project. The weight of the transfer image and supporting paper is substantial (thick) and following directions to iron for 20-30 seconds, transferring image and lettering (including dots at the bottom of an exclamation point) was flawless. Colors are exactly as shown on the website, bright and vivid. Clean lines...the image and letters popped on white tee shirts. When you send in your order (there are a LOT of customizing choices) know that customer care (I later worked with Tracie) will actually change the size and, in my case, lettering so it fit better on the front of a tee. Know too, that they won't call you to talk about the fit, but by an email that confirms the order that includes an image of the order they will send. I was a bit miffed at this, but I was constrained by time, and in the end, these individuals are the professionals with endless experience with tee-shirt transfers. So I reluctantly deferred to their opinion. This turned out to be the best decision...they know what they are doing. They dropped shipped my order to a different location from my home, with ease. It arrived within my 'deadline' with a couple days to spare. Packaging was perfect: transfer orders are in heavy cardboard envelope(s) marked with "Do Not Fold". I also bought a yard of customized wrapping paper, which was sent in heavy cardboard folded into a triangle tube. The couple I gave these tees to immediately got the fun and loved the gag...err...gift. LOL Would I work with You Customize It again? Absolutely. Besides great product and service, they had reasonable prices (compared to the competitor...begins with 'Z') and they made every effort toward customer satisfaction. A+ !

I got your msg from 6/6/22, regarding a purchase I made. You wanted to let me know, my package was on its way. Ive got to say, I absolutely love your company! I came across it, while looking for gift boxes. My first two attempts, were disastrous as Im not the least bit knowledgeable when it comes to computers. With the help of customer service, they got me thru the process and Ive not made 10 boxes and a few with matching gift wrap. I love being the one, who comes to an event with the best wrapping ever. And it pains me terribly, to have to tell people where I got the special boxes. I thank you for contacting me, it just proves my point even more that you have an awesome company. I look forward to creating more boxes in the future.

I absolutely love my keychain. Everyone that sees it wants to know where I got it. I am planning on ordering other products from this company. Thank you so much!

Dont order from here. My design was not aligned and I ordered red and it came in pink one of them had the edges cut off. It did not match the sample photo shown. Do not trust them.

The demitasse cup is just what I imagined before I ordered

Hi. I'm here to give you my honest opinion about this website. I LOVE THIS THING! You may think "Well what do you know?".....WELL! I had just gotten a new chrombook, but it looked so boring. I looked up chromebook covers and I saw a turtle one and clicked on it. I was supprised to get brought to this app, but I'm SO happy it did. I desighned a cute cover and it fit like a glove. It does take a while to come in, but hey, they're making a custum thing for you. I soon made $97 worth of other costum things! I personally recomend this app to EVERYONE. Even kids! Its very fun and the productsare amazing. I do wish the pillows and clothes where a little bit more soft, and also please add to your people, but besides that Its a 10/10 for me! <3

So, I had picked a font for the saying I had on this bag. Your wonderful Customer Service contacted me to let me know the font might not be the best choice for this and presented me with an alternative one. It was indeed, WAY better! I opted for that and it arrived in perfect shape and was ready for me to give to my Granddaughter! I was SO happy with this item! Thanks for everything! I will be shopping with you again!

Love it

Love my new car seat covers! I was able to custom design them with the help of Perry Ellis, who suggested a different design than what I had originally wanted, due to copyright. They look great in my car, and I can't wait to show them off. They were a real bear to install, a lot of pulling and tugging, but they fit fine!

The website was exceptionally easy to use and the final product was good quality and exactly as I designed it! Very happy.

I sent these to my daughter because she is having a party for her husband this summer who just graduated with a major in Engineering. She said they were delivered and look great. I love the lighter cases. I'm planning on giving one to my son, daughter in law and husband and myself this Christmas so have been looking through your designs and trying to determine what I like best for each person. I will definitely be ordering again from your site. Very original and creative, although prices are somewhat outrageous for me, but for a once in a while purchase, I can deal with the prices.

I just wish if you all see a discrepancy you would call to confirm I ordered back in September 2021 maybe even August and the picture was blurry money down the drain This time i had 2 different spellings and of course 1 was wrong so money down the drain..i understand that you probably have it written somewhere that you buy what you biy but i just wish you could contact the customer and confirm I personally will not be using you all anymore.. I truly loved my first Fabric the these other 2 orders have been a waste Thank you

Bought this for my daughter in law who is from France. It was perfect!

The trivet I ordered turned out great! My friend loved the useful gift.

Found vinyl folders for oversized check registers and checks. Perfect! Got one personalized for my mom and a modern art print for myself!

This was my first dealings with this company because I normally use a screen printing company. Since I was short on time I needed another alternative. I found them on the web and proceeded to fill out thet template for my logo. I was uncertain of a few things but as soon as I called I got someone on the phone and she was able to tweak my art and also have her graphic artist make suggestions, all at no charge. They were fast and efficient, it really arrived ahead of schedule! I even had to call one more time to make sure I understand how to do the iron on and once again someone answered the phone and helped me out. I truly recommend them for customer service, care and quality.

I ordered a customized baby onesie for a baby shower. When it didn't arrive on time, I contacted customer service. They tracked down the problem (was on FedEx, not them) and because the item was seemingly lost in transit, they pushed a rush order through immediately and sent it out expedited so I'd have it on time. I can not say enough good things about how customer service handled my order. It's the kind of service we all wish for and seldom receive. THANK YOU "You Customize It" for the service as well as the AWESOME product. I simply can't WAIT to give it to the expectant parents! They will be delighted, and I already am!

Another great design from YouCustomizeIt! Nice selection and I can usually find a design that suits my creative endeavors. Fast processing and quick shipping. I don't use their designs like most people. I use them to customize my guitars!

Perfectly designed! Will stand up to the outside of my Jeep rigors!

I ordered this for my niece's 1st birthday so we can start a diary of memories for her. It looked exactly like the picture on the site and it's absolutely beautiful. Her party was ballerina themed, and her mother's favorite color is purple, so her mom cried happy tears when she opened it. It was the perfect gift.

I've now used this site four times, each with amazing results. I've made the XL gift boxes for birthdays and now baby showers. My only issue is, the XL Box is anything but. I just pick a gift that will fit in it. I needed customer service, to help me as I'm not good with computers. The third and fourth boxes, I did myself. When they arrive, they're like works of art. I can not say enough, about how great this company is. I'll be on my fifth box in a few weeks!

This was a very fun and enjoyable process to make my perfect personalized items. I like how easy it was to try out different color and fonts and designs and go back and forth without any problems. The customer service rep was really great too. They worked with me on an item and helped me get just what I was envisioning. Very responsive with personal phone calls too! They were able to walk me through questions I had also. I will definitely use them again. So many items to choose from.

thank you, for this personalized gift wrapping papper I love it.

The mirror arrived early and looks exactly as I had ordered it. It is a birthday gift for my granddaughter, so she hasn't seen it just yet, but I know she will love it!!!!

The product itself was great, sturdy acrylic, very little bend in the product which was exactly what we were looking for. The order was placed, Ogie reached out to see if we wanted to do a sample run to make sure it was exactly right - thank goodness we did! When the sample arrived, the color was slightly off to what we had expected (although it was an accurate representation of what we had selected - it was indeed user error!) Ogie was quick to make corrections and the finished product was delivered so quickly. A real customer service professional, can not recommend highly enough! We will definitely be using the service again! Ogie made the experience a breeze from start to finish. Thank you!

I am very satisfied with everything that I ordered. This is the second time that I ordered from the company and I am so happy with both orders. The quality of the design and imprint is excellent. I would definitely continue to order other items from this company. I love that there are so many choices and designs to cover so many occasions. I also was very happy with how quickly that I received my order. Communication with the company was excellent. I would definitely recommend this company to others. I plan on ordering more products to give as gifts also. Keep up the good work.

I purchased a lady bug kitchen towel for my sister in January of this year. The design was cute and the personalization was correct but the quality of the material is poor. I gave it to her as a birthday present as there wasn't enough time to find something else.

Fabric frayed when cutting, placement of photo and writing was off, did not like how it did not line up.

The pacifier holders are perfect! I have ordered 3 for my granddaughter. This is the best website to order personalized items.

I initially ordered one of these as a business card holder for myself. I had added our company logo. YouCustomizeIt put a hold on my order. The reason being is they did not have permission from the owner of the company to use the logo. In a time where you can order anything and everything from China with no copyright claims it was a breath of fresh air to see a company care and value the protection of another's name and logo. We were able to get the logo put on after authorization from our owner and it came out better than expected! It arrived in a nice little package with a nice hand wrapped bag on the inside. 10/10 would recommend and will be getting more customized stuff from them in the future.

Wonderful unique product. They are well done, the color choice is good, and the price is excellent, and communication with owner was informative and prompt. I will definitely be using again.

I previously ordered one monogrammed shower curtain. I loved it do much I ordered another one. Then I ordered the rug, towels, washcloths and the tissue box cover! Love them!

My kids love picking out which plate they want that day :) Its fun to be different and YouCustomizeIt is perfect for that!! These also have been folding up fairly well so are my go to. There are a few I created and a few I minimalized and simplified.

I can NOT say enough about my tag holder and my seat covers!! They both came in before the expected date. Honestly my seat covers did take the longest but they were soooooo worth the wait!!! The color is exactly what I wanted. It has plenty of padding, it is well made, and best of all they were so easy to install!!!! Thank y'all so much!!! I'm extremely pleased!!!

I came across youcustomizeit.com while looking for personalized gift boxes. I could not have found a site more perfect for me. I went thru a dIzzying array of design options. So many beautiful choices! I ordered the XL size, it is by no means XL by my standards, but it was just right for my gift. The quality is tremendous, I was thrilled! I then went on to order matching gift wrap. You can not go wrong with this company. Customer service is just as outstanding. Check this site out, you will not be sorry!

Loved the decal you made me Exactly what I wanted Thanks so much

GREAT PRODUCT AND FAST SHIPPING.

I bought a plate for my bar....the gentleman helped me with the design....nice job by the way. Came packed very nice...looks pretty cool....I will order again

I love my waste basket it is perfect for my office which is decorated with other VanGough items

We purchased a new trailer for our septic business. We ordered this decal for the trailer. It came out exactly as we wanted. Great sign for a great price. Thank you!

I loved my custom pieces and they got to me in a very speedy delivery time. I'm very pleased thank you!!!

Excellent gift for basket ball. Thank you!

My two recent customized badges were exactly what I ordered. Thanks! :)

The product was perfect. cam on time!

Great

I ordered standard shipping because based upon the time line I should have received my order in plenty enough of time, even allowed for extra. Do not order if you have a time line. I could have paid extra but based upon the guidelines, there was no need. Just another instance of overcharging to receive a product.

U guys went to all the trouble to make a design I asked for and love it! Thank you all so much!!!

I ordered personalized glass plates. I love that there are so many design options and ways to customize every detail of the design. The print came out perfectly. However, the solid background on the glass medium was not satisfactory. I believe ceramic would be better, if you want a more polished look, like I did. I let the company know that I wasn't really pleased with the outcome on the glass medium and their Customer Service team resolved my concern within a few hours.

These arrived quickly and looked better than I thought they would! I couldn't be happier with them!

Very very happy to use a USA company! Thank you.

Customize it is great. Thank You.

We ordered customized towel and oven mitts and the quality was so poor. The oven mitts wouldn't bend to grab anything and the towel was like a dollar store quality and it was literally cut on the edges. I can't return them because I ordered to get them for Christmas and when it was opened they didn't want them, These products are very dollar store quality Disappointed customer

We needed a custom folder for a special present and had our own design in mind. We contacted the design department and they were extremely helpful. They worked with us for over a week while we tweaked and submitted many versions of our design. And they made some great suggestions that helped us get it right. I was very impressed at how quickly they would respond. We would get email replies in minutes with examples of our changes and it was also easy to reach them by phone. Great customer service! They helped us achieve exactly what we were looking for and the folder looked great when it arrived. Highly recommended we will order again!

My backpack is fantastic❗️So professionally done. I customized my backpack. Everything I wanted on my backpack was done to my liking and specifications. I officiate basketball and I needed a backpack that would carry all my gear to games. I got the large size. It is huge and has plenty of room. If you have questions they will answer you promptly. Visit their website. You will be amazed❗️

These decals are beautiful high high quality, were packaged great so the didn't get bent. I highly recommend this company and will use them gain in the future

They are awesome, and the delivery time was extremely quick

Item was received and love the pattern and personalization. Item was of quality material. Will definitely shop this company again.

Very nice talking to you all, thank you for taking the time. I appreciate the recommendation to try polymer next time for the durability and microwave/dishwasher safeness. This one will remain decorative! I look forward to working with you all again soon. - Stef 'Sharky' Schultz, creator of Hunnie Bumble and Friends

Flag and holder came quickly. The product looks great and just as we ordered. Thanks

I totally LOVE the products that I purchased from " YouCustomizeIt". I appreciate You and You are The Best!! I will definitely order more products soon. Thank you!!