Still have not received the product I ordered 12 days ago, your processing and shipping is too slow and missed the birthday date it was for.
Oh no! We are doing our best to keep up with getting all the holiday orders out the door, but all of our shippers (USPS, FedEx, UPS) are experiencing more delays that normal. Normally we would remake your item and ship out another, but that sounds like it will not work in this case so we will be reaching out to you to find out how we can make this right.