When I had my first dog's tag made almost a year ago, the print was unreadable on the back. I reached out to customer service and got an immediate response. They very helpfully suggested a solution and sent a new tag that we are still happy with. So, it was an easy decision to come back to YouCustomizeIt for a tag for our new puppy. When the new tag came, I was disappointed that the print was unreadable on the back (mainly the phone numbers), but I wasn't worried. I was confident they would fix the issue. Instead, I have received not one, but two more unreadable tags. I asked both times if there were too many words or if the font needed to be changed and was told it would be taken care of. The last time I was even told that they could not reprint it more than once. So I expressed my disappointment and asked for a refund so I could spend my money elsewhere to get a readable tag for my new furbaby. Instead of giving me a refund, customer service assured me that they had fixed the problem and would send me a new tag. However, when I received the third tag, it was not any more readable than the first two. I am so upset with this company. I ordered the first tag December 11, 2020 and still have not received a satisfactory product or a refund. I feel like they didn't even try to resolve this problem and just kept sending me reprints of the same defective product.
We are so sorry about this. After investigating this further, we have determined there was some miscommunication between our customer service and production teams and our customer service genuinely believed it was a defect that wouldn't happen multiple times. Our operations manager will be reaching out to you personally to make sure this is handled properly.