I have purchased many things from this company in the past and the print quality has been outstanding. When I received this item, the printing was terrible. I sent a photo to customer service and was told that the image I uploaded to be printed was something that their software couldn't handle. The design color was too close to the background color, causing it to print all washed out and blurry. There was no quality alert when I uploaded the image, nor did anyone tell me it would be an issue before creating my product. I tried to slightly recolor the image for a reprint and was told that it still wouldn't be something that would turn out well. When I asked for I refund, I was told that I needed to pay return shipping despite their manufacturing shortcoming and not telling me that it would be the case before sending me a terrible product. Very disappointing.
Hello Jillian, we are escalating this issue and our operations manager will be reaching our personally to see how we can make this right.